Shipping & Returns
COST OF SHIPPING?
HopeWind ships FREE of charge worldwide on orders over $70. Orders under $70, shipping cost is calculated at checkout. We have excellent shipping rates.
WHEN WILL MY ORDER SHIP?
Orders are currently being fulfilled within 3-5 business days. You will receive an email from HopeWind when your order has shipped, including the package tracking number.
WHAT ABOUT DUTIES AND TAXES?
We ship from our locations in Canada and the USA. Our international customers are responsible for their duty and taxes, if applicable.
HopeWind will not be shipping on Government Holidays.
If there are any issues with your order contact us at firstname.lastname@example.org
Unopened products can be returned within 14 days for a full refund, minus the shipping fees. Please email to email@example.com in advance of your intentions to return or exchange a product, so that our staff can assist you with a smooth transaction.
After 14 days, or if the product has been opened, you can receive a full credit that can be used at Hopewind.
After 30 days, all sales are final.
Should an item be damaged while it is being shipped or we send the incorrect product, we will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.